This Policy applies to all services(collectively as the “Service”) offered by CloudVPN, including CloudVPN software applications(Windows, Mac, Android, iOS, Chrome Extension, Firefox Extension) and CloudVPN official website(https://cloudvpn.pro).
Please acknowledge that it is your responsibility to review this Policy as we may update the Policy from time to time. In the event of modification of the Policy, we may contact you via email, in-app message, and notification regarding the changes in the Policy, if you have permitted us.
1. DATA WE DO NOT COLLECT
We want to start this off by addressing the information we do not collect to offer better clarity for our users.
WE DO NOT COLLECT:
2. DATA WE COLLECT
As an internet privacy & security service provider, we make sure your privacy is our primary concern, and we will be 100% transparent with our users. We believe the relationship between the users and us is built on trust, and trust is built on the truth. The following data have been break down into different categories to help you better understand what information we collect, how we collect it, and why do we collect it:
The following data have been break down into different categories to help you better understand what information we collect, how we collect it, and why do we collect it:
If you contact us, we may receive extra information about you. For example, if you contact customer support, we will receive all the content you sent to us.
We collect these account information strictly for the user support purpose.
This information is collected on the third party payment processing system automatically, and it is separated from our internal system. This information is used for user support and troubleshooting purposes only. We have a dedicated accounting team process payment related-issue.
This information helps us to understand our user better and in product planning, to further improve the user experience and user satisfaction.
When you try to sign in or sign up on our website, we may collect your original IP address which is deleted automatically in 5 minutes to prevent Brute force. Please note we can not see the IP address or download it during the 5 minutes. That means we can not share it to any one.
VPN CONNECTION DATA
This information is used for troubleshooting, VPN service optimization ONLY, all the information WILL BE AUTOMATICALLY ERASED PERMANENTLY from the system after 96 HOURS.
This information helps us to track the performance of the app and certain features and to provide necessary support to sustain our free VPN service, please note that we do not share the information that you provide to CloudVPN with the third party advertisers. However, advertisers may be able to collect certain information independently from you or your device when serving ads from the CloudVPN, including your device’s advertising ID.
You may find more information about the advertisers and analytic service providers:
Google Analytics, Firebase, GCM: https://policies.google.com/privacy
3. HOW WE SHARE YOUR DATA
We only share your information what we have in response to law enforcement requests when the Service is being used contrary to these Terms and applicable laws
You may check terms of service here: https://cloudvpn.pro/terms
Please keep in mind that we do not keep logs of your original IP address or your personal online activities. And we can not share it to anyone in any situations.
4. Conditions for making changes and additions to this page.
We keep the history of changes to this document. When making changes, we guarantee the absence of contradictions between the new version and the terms of previously published documents. Each document has its own version and time (until the next minute), from which the new rules come into force. We undertake to notify users of any changes made to this document by email at least one day before the effective date of these changes.
As of 06/03/2019